How to fix QuickBooks Update Error 1328

How to fix QuickBooks Update Error 1328

Are you frustrated by the QuickBooks Update error code 1328? Sometimes it becomes quite difficult to deal with these QuickBooks errors and find a way to resolve them.

QuickBooks error 1328 is a standard error caused by QuickBooks software update.

Users will be getting an error message like this:

Several QuickBooks users have reported this issue and how it impacts their QuickBooks processes and financial operations.

This blog will help you provide the full proven methods to rectify QuickBooks update error code 1328 and how they impact the businesses of QuickBooks users across the United States and California. 

Introduction – QuickBooks Error 1328 

When users try to install the QuickBooks software or update it, this QuickBooks error 1328 occurs.

Several QuickBooks users encounter this issue while using it to execute accounting and finance operations.

Error message that gets displayed:

Problem – “Error 1328. Error updating file C:\Config.Msi\PTXXX.tmp.”

Error -“QuickBooks Error 1328. Error updating file C:\Config.Msi\PT19C6.tmp. System error- 1072807676”

What are the causes of QuickBooks Error 1328?

Some of the possible reasons for QuickBooks error 1328 are :

• Due to an incorrect downloading process.
• QuickBooks files are corrupted.
• Failure of the installation process of QuickBooks.
• Malware or antivirus programs attacking the software.
• Incorrect uninstallation method of QuickBooks error 1328.
• Unexpected power failure of your system.

How to identify QuickBooks error 1328?

Here is how you will know that QuickBooks error 1328 has occurred :

• Getting error messages displayed on your screen.
• If you cannot update your QuickBooks software.
• If your system, keyboard, mouse, and QuickBooks software start responding slowly.
• Unexpected closing of the Windows operating system.
  
  Read More : Windows Microsoft Update 2025-2026 Released: QuickBooks Errors 2025-09-25

What are the prerequisites for fixing QuickBooks Desktop Update Error 1328?

Before starting to fix the QuickBooks error 1328, go through the following points :

• Creating a data backup to prevent loss of data.
• For required changes, use an administrator account.
• Verification of QuickBooks compatibility.
• Switching off security software like antivirus or malware in case they block updates.  
• Completing QuickBooks tasks in the Task Manager.
• Ensure you have a high-speed internet connection.
• Installing Windows-compatible updates.
• Freeing up some storage space for QuickBooks updates.

Troubleshooting methods for this error code 1328 

Some of the proven solutions for the QuickBooks update error code 1328:

Method 1 – Finding the Config.msi File

• Select Explore from the Start menu.
• Go to the C drive.
• Find hidden files and folders.
• Select Tools.
• Now, choose Folder.
• Tap on the View option.
• Choose all hidden files and folders.
• Click on Apply all changes.

• Right-click on config.msi.
• Rename it and add old to the file name.
• It will hide all files related to the operating system in that drive.

Method 2 – Using the Registry repair tool

• First, use any tool to repair corrupted registry files.
• Use any malware removal tool to fix any malware attacks.
• Remove all unnecessary files from your system.
• Select to uninstall all outdated PC device drivers.
• Click through Recent System Changes.
• Uninstall your QuickBooks software.
• Install your QuickBooks application again.
• Run Windows file system checker.
• You can now install all required Windows updates.

Method 3 – Troubleshooting QuickBooks Installation Process

• For administrative permissions, you must sign in via the Windows operating system.
• Open the Windows control panel tab.
• Select programs and features.

• You will find the QuickBooks product heading tab.
• Click to uninstall them.
• Select the repair option.

• Execute QuickBooks applications.
• If the error persists, connect to ProAdvisor support experts for technical guidance.

Method 4 – Reinstallation via a Clean Installation

• First, uninstall your QuickBooks application.
• Run a clean installation of this software.
• Install from the CD drive.
• You can also install QuickBooks via a downloaded file.
• Via a manual guide, install QuickBooks again, or you can ask for technical experts.

Method 5 – Using QuickBooks Install Diagnostic Tool

• First, you have to install the QuickBooks Install Diagnostic tool.
• Save it somewhere else where you can easily find it.
• Close all current running programs and start running QuickBooks software again.

Note: this installation process will take about 20 minutes, depending on your internet connection and your system's performance.

• Lastly, reboot your system to ensure all components are correctly updated.
• Close your software, i.e., QuickBooks desktop.
• Download the QuickBooks tool hub.
• Do not focus on third-party websites for downloading reference.
• Go to the downloads section to run that .exe file.
• Go through the given instructions.
• Start the QuickBooks tool hub.
• Go to the installation issues option.
• Go to the QuickBooks install diagnostic tool.
• Allow the program to run to correct any installation issues.
• Wait for the downloading process to complete.
• Reboot your system.
  
  For More : How to fix QuickBooks Error 1601, 1603, and 1642?

Method 6 – Updating the Windows operating system

Follow the below steps  to fix QuickBooks error 1328 :

• Go to the Settings tab.
• Choose the Update and Security tab.

• Tap on the update and security menu.
• Choose Windows update.
• Choose to check for updates.

Method 7 – Using System File Checker

• Tap on the Start tab.
• Type cmd in the search box.
• Run CMD as admin.
• Run it as an administrator.
• Mention this command SFC/scannow.
• Click the Enter tab.
• This checker will fix the issues automatically.
• When the process completes, close all the Windows programs.
• Launch QuickBooks again.

Method 8 – Renaming of C:\Config.MSU\PTFB53.tmp file.

In case you still face this error while updating Point of Sale v18 and v12 to the current version (r4 and r14), then renaming the file is the only solution :

• First, rename this file “C:\Config.MSU\PTFB53.tmp".
• Now reinstall the update.
• Now, start Clean Installation process on the Point of Sale.
• Update it
• Apply the update again.

Method 9 – Using QuickBooks desktop software in Selective Start-up mode.

Follow the below steps to use QuickBooks in selective start-up mode to resolve the QuickBooks error code 1328 :

• Open the run window.
• Search msconfig.
• Select Ok.
• Select the Selective Start-up mentioned in the general tab.
• Now, pack the system services.
• Select Hide all Microsoft Services given in the Services tab.
• Select Disable All.
• Uncheck the Hide All Microsoft Services checkbox. '
• Make sure the Windows installer has been checked in the service list. ‘
• Choose OK in case its not selected.
• Move to the Configuration window.
• Lastly, choose Reboot your system.
• Check for the error. 

Rebooting your system to its standard configuration :

• Open the run window.
• Search msconfig from the window.
• Choose OK.
• Choose Normal Start-up from the General tab.
• Select OK.
• Choose Restart on the System Configuration Window.

Troubleshooting QuickBooks error 1328 when Updating Point of Sale V18 and V12 to recent version (r4 & r14) 

Note: When a user downloads the recent version of QuickBooks upgrades, they receive this error message.

“error 1328 followed by error 2350: FDI host”

These errors also occur while updating to the recent version of “QuickBooks Point of Sale V18 or V12”, but the installation failed while upgrading.

“Microsoft Install Error: Error, 1328. C:\Config.Msu\PTFB53.tmp. It's probably been updated by other methods, and it can no longer be modified by this patch.”

Follow the steps below :

• Rename this file “C:\Config.MSU\PTFB53.tmp”.
• Reinstall the patch.
• Execute a clean reinstallation process of the Point of Sale.
• Update the patch again.

Another name of this error is FDI server error and it occurs while updating the installer file of several QuickBooks versions.

The only solution is to ignore that button.

How to prevent QuickBooks error 1328?

Some of the ways you can prevent QuickBooks update error 1328 :

• Prevention of update failures by making sure you have a stable internet connection.
• Ensure your has the required resources for the QuickBooks software to run.
• Preventing the error by installing QuickBooks & Windows updates periodically.
• Has complete access for system changes.
• Identify and resolve connection errors.
• Preventing antivirus settings from hindering QuickBooks updates.
• Don’t modify or delete the Config.Msi folder.
• Finish the processes before updating that are less required.
• Protection of data from update failures.  

Conclusion 

We hope that the above solutions will help in fixing the QuickBooks error code 1328 quickly. If you still face this error, then you need to connect to ProAdvisor Support experts.

You can contact us on our toll-free number +1(325)244-1757.

FAQs 

What causes QuickBooks Update Error 1328?

Some of the factors causing QuickBooks Update Error 1328 :

• Maybe it’s a follow-up for another error in QuickBooks.
• Errors related to files that seem c: config.msiPT.TMP.
• Issue with the company file.

What Does QuickBooks Error Code 1328 Indicate?

QuickBooks Error code 1328 is a standard error in QuickBooks that occurs during the installation process of the software program. Users get an error message displayed on their screen along with its details.

The reference file of this error consists of the same path as C: config.msi.

How do you fix QuickBooks Update Error 1328 by updating the Windows System?

Follow these methods :

• Go to Settings on your system.
• Tap the Windows key.
• Press the Power button on the left side.
• Tap on the Gear icon mentioned in the Settings tab.
• Select the option Security and Updating mentioned next in the left navigation panel.
• Select the Windows Update tab.
• Select Check for Updates.
• Tap on the Get Updates option.
• Downloading and updating your Windows operating system will take some time. Check for the error when the process finishes.

How can I fix QuickBooks Error 1328 manually?

For manual fixation, the first thing you can do is repair your QuickBooks installation.

For this, follow the steps below :

• Go to Control Panel.
• Go to Programs and Features
• Choose QuickBooks
• Choose Repair.
• Empty the temporary folder.
• Executing Windows update.
• Disable your antivirus temporarily.

Implementing the above steps will definitely resolve the QuickBooks error 1328.

Can Error 1328 be caused by a damaged company file?

This QuickBooks error 1328 is related to the program installation or updating process, not the company file. In case your QuickBooks installation gets corrupted, then accessing company files is the only solution that leads to this error.

To avoid this, make sure to create a data backup before starting the troubleshooting process.

What is the Config.msi file in QuickBooks?

It’s a hidden and temporary folder located in the C drive which used to store the installation files used by Windows installer service. This installer services helps in installing and uninstalling process of QuickBooks application.

If this file gets damaged during the QuickBooks installation or update process, then the QuickBooks error 1328 occurs and to fix the error, users have to rename the file so that Windows can generate a fresh one.