Fix QuickBooks Multi-User Mode Not Working Error
Are you frustrated while dealing with the 'QuickBooks multi-user mode not working' error?
Chances are, QuickBooks is not installed on your company file; there is an incorrect host setting, invalid network settings, and there are some connectivity issues between your system and the internet connection settings.
Multi-user mode, which is an extensive feature in QuickBooks, has helped many businesses in many ways. Some of it includes working with multiple users simultaneously without any interruption.
Chances are, you have tried everything on your own, which is why this blog will help you.
You will find several proven methods, along with the causes and preventive measures, to avoid this error.
In addition to this, this blog helps in knowing various forms of the same error, ranging from inability to switch into multi-user mode to errors like H202, H505, and the 6000 series of mistakes.
What are the causes of the QuickBooks Multi-user Mode Not Working error?
One of the standard reasons that leads to the QuickBooks Multi-user Mode Not Working error is when starting a company file situated on a server computer.
- QuickBooks can’t be installed on your server system.
- Improper functioning of multi-user mode.
- Improper configuration of hosting settings on the network.
- Systems are not compatible on the network.
- Firewall issues are hindering the functioning of multi-user mode.
- Invalid folder permissions.
- When the company file can’t be opened by the database server.
Types of errors that occur in QuickBooks Multi-user mode
- QuickBooks multi-user host stopped working.
- Error traversing between single-user mode and multi-user mode.
- Software application closed while moving to multi-user mode.
- Users can't access the company file.
- Errors like H505, H202, and H303 error messages.
Prerequisites before resolving this error
- Install the same version of QuickBooks Database Server Manager which QuickBooks software uses.
- Ensure Windows file permissions are set with administrative privileges.
- Do not open different company files on the same workstation.
Using QuickBooks File Doctor
This tool, i.e., QuickBooks file doctor, helps in detecting whether systems can run QuickBooks software in multi-user mode or not.
- Download QuickBooks Tool Hub
- Run QuickBooks File Doctor.
- Return to file doctor to check whether the multi-user mode is working or not.
- Check whether the issue has been resolved or not.
- If not, then use the second method.
Read More : How to Resolve QuickBooks Error 1606
Proven methods to resolve the QuickBooks Multi-user mode not working error in Desktop
- Rename files such as.TLG &.ND extension.
- Start the QuickBooks database server manager.
- Configuration of host mode.
- Verifying whether QuickBooks services are running or not.
- Antivirus and firewall settings
Method 1 – Renaming.TLG &.ND files
These files [.TLG &.ND files help in connecting the company file and opening it.
Renaming these files tells QuickBooks to create new, fresh files that are not damaged, because damaged files hinder users from accessing the company file.
- Open the Company files of QuickBooks.
- Open the Product information page.
- In the file information option, you will find these [TLG &.ND] files.
- Right-click on those files.
- Rename them.
Method 2 – If the database server manager can't open the Company file
- Go to QuickBooks Database Server Manager on the server system.
- Go to the start menu.
- Search the database in space.
- Locate the Company file QBW.
- Start the Scan process.
- Close the application.
Method 3 – Configuring host mode
- Verifying the host mode settings on server computers.
- Browse the QuickBooks file menu on the system.
- Open Utilities.
- Move to next system if “Host Multi-User Access” appears on your screen.
- Check whether the error has been solved or not.
Method 4- Verify whether QuickBooks services are running or not
- Check whether the server PC is running the QBCF monitor service & QuickBooks DBXX.
- Type services.msc in the Windows search bar.
- Tap enter to continue.
- Find the services window when QuickBooks DBXX service is visible.
Follow the steps below
- Make sure the server is installed correctly with the Database Server Manager.
- Find a recent database server manager.
- Make sure that hosting is enabled on the given server.
- Repeat the above steps for QBCFMonitorService.
- You have to open QuickBooks in multi-user mode on each system. You have to check membership in the QuickBooks DBXX service in case the error persists and the error message gets displayed.
Method 5 – Make sure that QuickBooks can send data
Follow these two steps :
- Changing firewall and antivirus settings
- Go to the Control Panel.
- Select Windows Firewall.
- Choose “An app through the Windows firewall option“.
- Click the checkbox for Change settings.
- Click Public for the application.
- Start QuickBooks in multi-user mode to check for the error.
Testing file path : - Open the Run command.
- Type [servername].
- You have to use the UNC path [Universal Naming Convention] on the system.
- Use that path to return to the company file.
Method 6 – Creating a new company file folder.
- Go to Create a new folder in the company file.
- Select Configure the folder.
- Allow Windows to Access Permissions.
- The files will be shared across different systems.
- Copy.BQW file to the New folder.
- Open the company file in multi-user mode.
- Your issue will be resolved.
Method 7 – Incorrect configuration of system firewall settings
- Open the Windows firewall settings.
- Select the firewall advanced option.
- Both rules are situated on the Advanced settings tab.
- Select New Rules.
- Add QuickBooks to the firewall.
- Again, choose New Rules in Advanced firewall configuration.
- For outbound rules, apply the same steps.
- Reboot your system.
Method 8 – Server ping from workstation.
- Switch on Network discovery before starting to fix the QuickBooks Multi-user mode not working error.
- Open Start menu
- Type Network in the search bar.
- Start the Network and Sharing Center.
- Select Advanced Sharing settings.
- Switch on file and printer sharing and network discovery.
- Type CMD in the run command.
- Click Enter.
- Enter Host name on the Server name.
- Go to the workstation to test the server.
- Tap on Start menu.
- Start the run command
- Search CMD in the run window.
Resolve QuickBooks Multi-user mode not working in macOS
Method 1 – Verify whether QuickBooks is running or not, and whether the company is shared or not
- Go to the Applications option.
- Click on QuickBooks 20XX Server.app icon.
Share the required files :
- If the file has not been listed in the NOT SHARED option.
- Click the Start Sharing option.
- Verify whether the QuickBooks server program has been installed on the same system on which the company files are running.
Method 2 – Verifying firewall settings of macOS
Follow the steps below to check the firewall settings
- Go to the Apple menu.
- Choose System Preferences from there.
- Click on Firewall.
- Select the Security & Privacy tab.
- Go to Firewall options.
- In case the button is grey in color, click the Lock icon.
Method 3 – Verifying whether sharing permissions are correctly set on the host system.
Follow the steps to check this :
- Select System Preferences.
- Select the Sharing icon.
- Mark the file sharing checkbox.
- Add the company file storage location folder.
- Click on the Shared folder column.
- Make sure that the Read and Write Permission is set for everyone and for individual users also.
Method 4 – Check whether the Bonjour service is working correctly on all systems.
- Select the New Finder window.
- Make sure all QuickBooks software is visible in the shared area.
- Check whether the ports are open.
Method 5 – Check network configuration
The communication between the QuickBooks server and the QuickBooks desktop gets hampered due to hardware issues.
Follow the steps below to resolve the issue :
- Switch off your wi-fi settings if you are using it.
- Reboot your system.
- Open QuickBooks software.
- Mention Username and password.
- Lastly, activate the multi-user mode.
Recommended : How to fix QuickBooks Error 1601, 1603, and 1642?
Method 6 – Peer-to-peer direct connection settings
Use an Ethernet cable to build a peer-to-peer connection between the systems.
Follow the steps below :
- Switch off both the systems that you want to connect.
- Plug the Ethernet cable to build the connection.
- Select the new Finder window to confirm the connection from both sides.
- Open QuickBooks software.
- Mention your username and password.
- Open QuickBooks software on the second system.
- Now, access your company file from Shared files.
Conclusion
We believe that the 'QuickBooks multi-user mode not working' error has been resolved by implementing the above solutions.
In case these solutions don't work, then you need outside technical assistance from experts.
You can connect to our Proadvisor support experts for technical guidance via toll-free number +1(325)244-1757 or email Id info@proadvisorsupport.com.
FAQs
1. How to Switch to Multi-User Mode in QuickBooks?
- Click on the file menu in the left corner of the QuickBooks software.
- Choose Switch to multi-user mode in the dropdown menu.
- This will provide all access to sign the company file at one time.
- Switching off to single-user mode when all users are signed out.
2. Why is QuickBooks so slow in multi-user mode?
The prime reason is that QuickBooks responds slowly in multi-user mode due to network complexities.
When more than three users are working on the same QuickBooks account simultaneously, data processing and transmission get delayed.
This complex command leads to network complexities. You have to communicate with other users while accessing your company file when other users are inactive to prevent delays.
3. How to Fix QuickBooks Multi-User Mode Not Working Error on the Desktop if the company file doesn’t open?
- First, open the QuickBooks Database Server Manager on the system.
- Now, find the folder in the browse section.
- After finding the file, click OK.
- Start the scanning process.
- Open your company file and check whether the error still exists.
4. What are the prerequisites for fixing the ‘QuickBooks Multi-User Mode Not Working’ error?
There are three genuine things to keep in mind before fixing the error :
- QuickBooks multi-user mode cannot work.
- Install the current version of QuickBooks Database Server Manager.
- Do not try to open more than two company files simultaneously on the same workstation.
5. How to configure the firewall settings to fix the error ''QuickBooks Multi-User Not Working’?
Follow the steps below for configuration :
- Open the Windows firewall settings.
- Move to the firewall advanced option.
- Click on the Inbound rules option.
- Go to New rules.
- Choose the port option.
- Click On TCP.
The error will be resolved by implementing the above steps.
6. Which QuickBooks edition is prone to multi-user mode problems?
List of QuickBooks versions in which the 'QuickBooks multi-user mode not working' error occurs :
- QB Premier Plus Contractor 2023
- QuickBooks Desktop Pro 2020
- Windows 10 Pro
- 2019 QuickBooks Premier Manufacturers and Wholesale
- Windows 10
- QB Pro 2021
- QB Pro 2020
- QuickBooks Enterprise 2023
- QB Desktop for Mac
- QB 2022 Premier/ Accountant
- QuickBooks Pro Plus 2022
- QB 2022 Database Server Manager
- QB Enterprise 2018
- Server 2012
- QB Mac 2020
- QB 2019
- QB Pro 2022
- QB 2022 R8 for Mac