Refund Policy

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Refund Policy – Pro Advisor Support

Section	Description
1.0 GENERAL TERMS
1.1	This Refund and Cancellation Policy applies to all services provided by Pro Advisor Support, including but not limited to accounting, bookkeeping, taxation, payroll services.
1.2	Refunds and cancellations are subject to the nature of the services purchased, as described below, and must adhere to the procedures outlined in this policy. Due to the personalized and time-sensitive nature of accounting and taxation services, not all services may be eligible for a refund once work has commenced. Clients are encouraged to review service descriptions carefully before making a purchase.
1.3	This policy is designed to ensure fairness and transparency for both parties, while also complying with applicable legal requirements and our payment processing guidelines.
2.0 SERVICE SPECIFIC REFUNDS
2.1	Accounting / Bookkeeping and Payroll Services • Pre-Initiation Refunds: If you wish to cancel accounting or bookkeeping or payroll services before they have commenced, a full refund may be issued, provided the cancellation request is made within 3 working days of payment. • Partial or Completed Services: Once accounting or bookkeeping or payroll services have begun or are partially/completely rendered, refunds will not be granted. Exceptions may be considered on a case-by-case basis at the sole discretion of Pro Advisor Support.
2.2	Tax Services • Pre-Filing Refunds: If tax services have been purchased but not yet initiated, you may request a cancellation and full refund, provided the request is made within 3 days of payment. • Post-Filing Services: No refunds will be issued once the tax return has been prepared and filed. In the case of errors attributable to Pro Advisor Support, we will rectify the issue at no additional cost, but refunds will not be applicable for the completed service.
3.0 CANCELLATIONS
3.1	Cancellation of Ongoing Services Notice Period: Services that have been delivered up to the point of cancellation will not be refunded, and clients are responsible for any outstanding invoices related to rendered services. Pro-rata Refunds for Prepaid Services: For clients who have prepaid for services, a pro-rata refund may be provided for the unused portion of the service, minus any applicable cancellation fees. The pro-rata refund will be calculated based on the portion of work completed at the time of cancellation.
4.0 REFUND PROCEDURE
4.1	Requesting a Refund To initiate a refund, clients must submit a written request to our support mail ( info@proadvisorsupport.com ) within 5 days of the payment date. The request should include the payment receipt, service details, and a reason for the refund.
4.2	Refund requests will be reviewed on a case-by-case basis and will be processed within 15 days after the refund request has been approved by Pro Advisor Support.
4.3	Refund Method and Timeline Refunds, once approved, will be processed back to the original payment method (credit card, bank account, etc.) used for the purchase. Clients will be notified once the refund has been initiated.
5.0 Disputes and Issue Resolution
5.1	Service Discrepancies If you believe there has been a discrepancy in the services provided, please contact us at info@proadvisorsupport.com immediately. We will investigate the issue and work with you to resolve any concerns.
5.2	Mediation and Arbitration Any disputes that cannot be resolved directly between the client and Pro Advisor Support. will be referred to the Arbitration under the provisions of the American Arbitration Association. The Arbitration shall be held in English language and in the State of New Jersey. Virtual Arbitration is permitted.
5.3	Relief through Court The Courts in New Jersey alone shall have exclusive jurisdiction to try and entertain all the dispute arising between the parties should both parties, in writing, agree to waive Arbitration.
6.0 Non-Refundable Services and Exclusions
6.1	Digital and Downloadable Products Any digital products, downloadable resources, or reports delivered electronically are non-refundable once accessed or downloaded. In cases where technical issues prevent access, clients may request assistance or replacement.
6.2	Customized Solutions Customized services, such as tailored financial modelling, real estate asset management, and other tailor-made solutions, are non-refundable due to the specialized nature of the work involved. Clients are encouraged to discuss service expectations in detail before engagement.
7.0 Changes to the Refund and Cancellation Policy
7.1	Pro Advisor Support reserves the right to modify or amend this Refund and Cancellation Policy at any time. Any changes will become effective immediately upon being posted on our official website. We encourage clients to review this policy periodically to stay informed of any updates.
7.2	It is the client’s responsibility to review the policy periodically for any changes. Continued use of our services after modifications implies acceptance of the revised policy.
7.3	We reserve the right, at our sole discretion, to decline any refund request that does not meet the conditions outlined in this policy. Each request will be evaluated individually, and our decision will be final.
8.0 Compliance with Payment Gateway Guidelines
8.1	All refunds and cancellations will be processed in accordance with Payment Gateway’s guidelines and procedures. Payment Gateways may impose certain conditions on refunds or cancellations that are outside of Pro Advisor Support’s control.
8.2	In cases where Payment Gateways policies take precedence; clients are encouraged to contact Payment Gateways customer support for specific inquiries or concerns.