Refund Policy – ProAdvisor Support
1. Our Commitment to Customers
At ProAdvisor Support, customer trust and satisfaction are the foundation of our work. As an independent support provider for accounting software, cloud services, and data solutions, we ensure transparency and fairness in every transaction. This Refund Policy is designed to comply with key international consumer rights and e-commerce laws.
2. Services Covered Under This Policy
This policy applies to the following paid services provided by ProAdvisor Support:
- Accounting tool support
- Service Recovery
- Cloud hosting configuration and advisory
- Secure data migration, recovery, or maintenance
3. Eligibility for Refunds
You may be eligible for a full or partial refund if:
- The service was not delivered due to delay or non-performance on our end.
- You were billed twice for the same service.
- The Support issue could not be resolved despite multiple documented attempts by our team.
- You cancel the service in writing before any work has started.
- The service was provided with a clear fault or defect directly caused by our actions.
In accordance with most international e-commerce laws, refunds are only issued for services not rendered or rendered unsatisfactorily, not for a change of mind or third-party failure.
4. Non-Refundable Circumstances
Refunds will not be granted in the following situations:
- Services were delivered in full or substantial part, and the request is based on subjective dissatisfaction rather than service failure.
- Issues were found to originate from third-party software vendors, internet service providers, or external hosting environments beyond our control.
- Clients failed to provide necessary access, files, or cooperation, leading to delays or failure in resolving the issue.
- Refunds requested after 7 business days of service completion (unless required otherwise by applicable regional law).
- Services marked as non-refundable or promotional at the time of purchase.
5. How to Request a Refund
To submit a refund request, please:
- Write to us at [Insert Official Email] within the applicable time window.
- Include your full name, invoice number, payment method, and a clear explanation of the issue.
- Our team will respond within 5–7 business days to investigate and verify eligibility.
- If approved, refunds will be processed to the original payment method within 7–10 business days.
(Processing times may vary depending on your bank or payment gateway.)
6. Disputes and Escalation
If you are unsatisfied with the outcome of a refund request, you may:
- Escalate the issue to our Grievance Department at: [Insert Escalation Contact]
- Initiate a chargeback through your bank (in line with Visa, MasterCard, or PayPal protection policies)
- File a consumer complaint under applicable laws in your jurisdiction
- We aim to resolve all legitimate concerns promptly and professionally, in accordance with global consumer fairness standards.
7. Modifications to This Policy
ProAdvisor Support reserves the right to update or amend this Refund Policy at any time, in compliance with relevant legal standards. Clients will be notified of any substantial changes via email or service portal notifications.
8. Contact Information
ProAdvisor Support – Customer Experience Team
📧 Email: contact@proadvisor.com
📞 Phone:
+1 325-244-1757